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Forward Service
 1. Know more requirements from clients 2. Communicate with clients , confirm their request, aim at them and reply in 8 hours
3. Provide the technology information and testing data according to customers' requests
4. Offer another services, such as packing design, consigned testing, sustain battery technology, technology intercourse, the basic operate training for all over new customers
After Service
1. Deal with complains: Respond and reply the complain in 8 hours
2. Answer various questions from clients according to them mutual contact
3. Provide the technology, system, and instrument information
4. Offer battery related performance and training
5. Satisfaction research in a quarter for our custom
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sales & Technical Support
The principle of “Customer focus, market oriented” has been well accepted by our Marketing Division, R&D Division, Production Division and all elements of Quality throughout the Company and is exhibited in Ponilion's everyday operation.We practice a market-oriented principle and keep the direction of market demand firmly in sight. In Ponilioin, it is the highest priority to satisfy the requirements from our customers.
Our marketing division carries out market analysis, product promotion and exhibitions periodically, communicates with customers regularly so as to understand the current and future requirements and feeds back the information to the relevant departments of the Company. In this way, we ensure the product development and improvement will always be in keeping with our customer's needs. This focus ensures we satisfy our customer's expectation for quality, price, delivery and service, and strengthens customer's confidence that Ponilion's products will continue to meet their future needs.
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